Last updated: 2026-05-11

These Terms of Service (“Terms“) govern your access to and use of the MyVideo.Email web application, browser extension, mobile apps, and related services (collectively, the “Service“), operated by Box Out Marketing (“MVE“, “we“, “us“).

By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

MVE lets you record short personal videos and deliver them inside an email — either through your own connected email account (Gmail, Outlook) or through your connected CRM (Keap, HighLevel, HubSpot). The Service also generates analytics on how your recipients engage with what you sent.

We may change features over time. Material breaking changes — anything that would meaningfully affect your existing data, your ability to sign in, or your billing — will be communicated by email at least 30 days before they take effect.

• You must be at least 18 (or the age of majority in your jurisdiction) to use the Service.
• One human per account. Don’t share your password.
• You are responsible for everything that happens under your account, including any sub-users you invite to your organization.
• Keep your contact email accurate so we can reach you about security and billing.
• If MyVideo.Email administrative accounts exist for your organization, they must enable MFA before they can perform administrative actions — this is enforced server-side.

You agree not to use the Service to:

• Send unsolicited bulk email or content that violates anti-spam laws (including but not limited to CAN-SPAM, CASL, GDPR, and similar statutes in your jurisdiction).
• Record or send anyone in a way that violates their reasonable expectation of privacy or any applicable consent-to-record law.
• Send content that is illegal, infringing, defamatory, fraudulent, deceptive, or harmful (malware, phishing, etc.).
• Impersonate another person or organization.
• Probe, scan, or test the vulnerability of the Service, or attempt to bypass any authentication, rate limiting, or other protective measure, except under a coordinated security-research engagement we have authorized in writing.
• Reverse engineer the Service except to the limited extent permitted by mandatory local law.
• Resell the Service or rebrand it as your own without a written reseller agreement with us.

We reserve the right to suspend or terminate accounts that materially violate this Section, with notice when reasonably possible.

You own what you record, write, and upload through the Service. By using the Service you grant MVE the limited rights it actually needs to provide the Service — host your videos, generate thumbnails, send the emails you compose, generate analytics for you, and back up the data — and nothing beyond that. We do not claim ownership and we do not use your content to train AI/ML models.

You are responsible for ensuring you have the necessary rights and consents for everyone who appears in or is named in your videos and emails.

Your use of those providers continues to be governed by each provider’s own terms. We are not responsible for actions a provider takes on the basis of your account with them — disabling, throttling, or charging — though we will do our best to surface helpful error messages when the provider rejects an action we attempted on your behalf.

Billing is handled by Keap (Infusionsoft) on our behalf. Plan levels, pricing, and what each plan includes are listed on https://myvideo.email/pricing and inside the Service’s My Account page. By subscribing you authorize recurring charges according to the plan you chose; you can cancel from My Account → Cancel Account at any time, in which case your access continues until the end of the period you’ve already paid for.

We may change pricing on go-forward subscription periods with 30 days’ email notice. Mid-period price changes won’t apply retroactively to a period you’ve already paid for.

If you signed up under a free-trial offer, the trial converts to a paid subscription at the end of the trial period unless you cancel first. Trial terms (length, included plan) are shown to you at sign-up.

Outside of mandatory refunds required by law, the Service is sold on a non-refundable basis. We may make discretionary refunds — for instance, when a customer is double-charged because of a billing incident on our side. Email [email protected] if you believe you’ve been charged in error.

You agree to:

• Use a strong password (the Service enforces a 12+ character policy at signup).
• Enable MFA when prompted, and definitely enable it on any administrative account.
• Tell us promptly if you suspect your account has been accessed without your authorization — we’ll help you cycle credentials and revoke active sessions.

When you sign out from the Service, every active refresh token for your account is revoked server-side, not just cleared from your browser. If a refresh token is reused after being rotated (the classic stolen-token symptom) we automatically revoke every active session for your account.

Our handling of personal data is governed by the Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy includes the disclosures required by the Google API Services User Data Policy, including our Limited Use commitments for Gmail and Contacts data.

We aim for high uptime but we do not guarantee an SLA in this general-terms document. Operational degradation is the rule, not the exception; we maintain status communication via in-product banner when applicable and via email for material outages affecting billing or data integrity.

Scheduled maintenance is announced via in-product notice at least 24 hours in advance when reasonably possible.

You can terminate by deleting your account from My Account → Delete Account at any time. Deletion behavior is described in the Privacy Policy.

We may suspend or terminate your account for:

• Material breach of Section 3 (acceptable use).
• Non-payment of subscription fees beyond a 30-day cure window.
• Legal or regulatory requirement we cannot satisfy while leaving the account active.
• Sustained abuse that risks the Service for other customers (for example, runaway send activity that triggers provider rate limits affecting our shared sending infrastructure).

Where reasonably possible we will give you notice and a chance to cure before terminating.

On termination, the data-deletion behavior described in the Privacy Policy applies. Audit log entries that record what happened, without your personally identifying content, are retained for security and compliance reasons.

To the maximum extent permitted by applicable law, our aggregate liability to you for any claim arising out of these Terms or your use of the Service will not exceed the greater of (a) US$100 or (b) the amount you paid to MVE for the Service in the 12 months preceding the event giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, even if we were advised of the possibility.

Nothing in this Section limits liability that cannot be limited under applicable law — for example, liability for gross negligence, willful misconduct, or violation of a consumer-protection statute that explicitly forbids limitation.

You agree to defend, indemnify, and hold MVE harmless from any claim by a third party arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) content you recorded, composed, or sent through the Service, or (c) your breach of your representations under Section 4 regarding your rights to the content you upload.

These Terms are governed by the laws of the state of California, without regard to its conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in San Diego County, CA, and you consent to personal jurisdiction there. Nothing here prevents either party from seeking injunctive relief in any court of competent jurisdiction for unauthorized use of intellectual property or confidential information.

Legal-counsel note: the governing-law and venue clauses need to be set by your counsel — they depend on where Box Out Marketing is incorporated and where you want disputes heard. Don’t ship this Terms doc with the brackets above unfilled.

We may update these Terms. The “Last updated” date at the top reflects the most recent material revision. We will notify existing customers by email at least 30 days before material changes take effect. Continued use of the Service after the effective date of a change constitutes your acceptance of the change. If you do not agree, you may terminate under Section 11.

For questions about these Terms:

Box Out Marketing
(480) 442-4098
2712 Loker Ave W #1091
Carlsbad, CA 92010

Email: [email protected]