Privacy Policy

Effective Date: 20 Feb 2026

Last Updated: March 13, 2026

MyVideo.Email (“MyVideo.Email,” “we,” “our,” or “us”) provides software that helps users record, host, send, and track personalized video messages through connected email and CRM tools. This Privacy Policy explains how we collect, use, store, share, and delete personal information when you use our website, web app, mobile app, browser extension, and related services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1. Information We Collect

We collect the following categories of information:

A. Account Information

When you create or use an account, we may collect:

Name
Email address
Company name
Account role, subscription status, and plan details
Login and authentication information
billing address
mailing address
phone number
company name
contact data stored in Keap

B. Video and Content Data

When you record, upload, send, or manage videos through the Services, we may collect:

Video files
Video thumbnails and preview images
GIF previews generated from videos
Captions or transcripts, if captions are enabled
Video metadata such as title, duration, format, and timestamps
User-created email copy, call-to-action text, and landing-page text

C. Email and Recipient Data

When you send messages through the Services, we may collect:

Sender name and sender email address
Recipient email addresses
Subject lines
Message body content
Contact or recipient identifiers from connected integrations
Delivery, send, open, click, reply, and watch-event data

D. Integration Data

When you connect third-party services such as Google, Microsoft, Keap, HighLevel, or other providers, we may collect:

OAuth access tokens and refresh tokens
Token expiration and connection status information
Limited account profile information needed to identify the connected account
Contact, tag, or integration metadata necessary to support features you choose to use

E. Device, Browser, and App Data

When you use the Services, including our mobile app or browser extension, we may collect:

Browser type and version
Device type and operating system
App version
IP address
Crash logs, error logs, and diagnostic data
Approximate geolocation inferred from IP address
Usage and interaction data related to product functionality

F. Camera, Microphone, and Screen Recording Data

If you choose to record video content, we may access:

Camera
Microphone
Screen-sharing content

We access these permissions only to provide recording functionality you explicitly initiate.

G. Payment and billing information

subscription/billing status
transaction metadata
limited billing/customer identifiers
payment card data is processed by Stripe and Keap billing platforms, not by MyVideo.Email directly

2. How We Use Information

We use information to:

Provide, operate, maintain, and improve the Services
Create, upload, process, store, host, and deliver video content
Generate thumbnails, GIFs, captions, and transcripts
Send email and CRM communications on your behalf when you instruct us to do so
Track views, opens, clicks, and replies so you can measure engagement
Authenticate users and maintain account security
Provide customer support
Detect, prevent, and investigate fraud, abuse, security issues, or technical problems
Comply with legal obligations
Enforce our Terms and protect our rights and the rights of others

We do not sell your personal information or your recipients’ personal information.

3. Google User Data

If you connect a Google account, we access and use Google user data only as needed to provide the features you request.

What Google data we access

Depending on the features you use, we may access:

Basic Google account identity information such as name and email address
Gmail sending permission sufficient to send emails on your behalf

We request the minimum Google scopes we believe are necessary for the functionality we provide.

How we use Google data

We use Google user data only to:

Authenticate you
Connect your Google account to MyVideo.Email
Send email that you explicitly choose to send through the Services
Maintain the connection status of your Google integration

We do not use Google user data for:

Advertising
Selling data to third parties
Building user profiles unrelated to the Services
Training generalized artificial intelligence or machine learning models

Google API Services disclosure

MyVideo.Email’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Chrome Extension Data Practices

The MyVideo.Email Chrome Extension collects and processes only the data needed to provide its core functionality, such as:

Recording videos
Generating snippets or links for user-created content
Inserting or copying user-generated content into supported pages
Checking connected-provider availability
Supporting sending and tracking workflows you initiate

The extension may process page context necessary to insert your content into active compose fields, such as supported Gmail or CRM editors.

We do not:

Sell extension-related personal data
Use extension data for personalized advertising
Use extension data for data brokerage
Use extension data for creditworthiness, lending, or similar eligibility decisions

Human access to extension-related data is restricted to limited support, security, legal, and compliance situations.

5. Mobile App Data Practices

If you use our mobile app, we may process information necessary to provide mobile functionality, including:

Account authentication
Video recording and upload
Camera, microphone, photo library, and file access permissions you grant
Push-notification tokens, if notifications are enabled
Basic app diagnostics and crash information

We only request device permissions that are relevant to the features you choose to use.

6. How We Share Information

We may share information with:

Service providers that help us operate the Services, such as hosting, storage, analytics, communications, transcription, and infrastructure vendors
Third-party integrations you choose to connect, such as Google, Microsoft, Keap, HighLevel, or similar platforms
Professional advisors, auditors, insurers, or legal counsel where reasonably necessary
Government authorities or other third parties when required by law or to protect rights, safety, and security
A buyer or successor in connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide the Services
Maintain account functionality
Comply with legal obligations
Resolve disputes
Enforce agreements
Protect the security and integrity of the Services

Google user data retention and deletion

If you connect a Google account:

We retain Google OAuth tokens and related integration metadata only as long as needed to maintain the integration and provide the requested functionality.
If you disconnect your Google account, revoke access, or delete your MyVideo.Email account, we delete or disable associated Google OAuth tokens and related connection data within a commercially reasonable period, except where retention is required by law or for legitimate security, fraud-prevention, or audit purposes.
We do not retain Gmail message content from your Google account except as necessary to send the email content you create and manage through the Services.

User-created content such as videos, emails, and related engagement history may remain in your account until you delete it or your account is deleted, subject to limited backup, legal, fraud-prevention, and disaster-recovery retention.

8. Your Choices and Rights

Depending on your location, you may have the right to:

Access personal information we hold about you
Correct inaccurate information
Delete your information
Export certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent

You may also:

Disconnect third-party integrations from within the product
Delete your account through available product workflows or by contacting us
Revoke Google access through your Google account settings

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including:

Encryption in transit
Encryption at rest where appropriate
Access controls and authentication safeguards
Logging and monitoring for security and reliability
Restricted access to production systems and sensitive data

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where required, we take steps intended to ensure appropriate safeguards apply to such transfers.

11. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

12. Third-Party Services

The Services may link to or integrate with third-party services. Their privacy practices are governed by their own policies, not ours. We encourage you to review those policies.

Relevant third-party policies may include:

13. State and Regional Privacy Rights

Depending on where you live, you may have additional rights under applicable laws, including rights under laws such as the California Consumer Privacy Act and similar U.S. state privacy laws, as well as other applicable international privacy laws.

We will not discriminate against you for exercising applicable privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and, where appropriate, provide additional notice.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

Email: [email protected]