Troubleshooting Send Failures

Send failures usually come from integration, permissions, or account-state issues.

Preflight Checklist #

• Active integration connected
• Account/subscription active
• User role has required access
• Valid recipient and message content
• Video asset available and processed

Common Failure Causes #

• Expired/revoked provider token
• Wrong sender account connected
• Integration appears connected but status is stale
• Account inactive/restricted
• Provider-side temporary outage or throttling

Step-by-Step Recovery #

1. Re-test with internal recipient email.
2. Disconnect/reconnect provider in /integration.
3. Log out/in and retry send.
4. Test with link-only format if snippet rendering is suspect.
5. Check backend logs for provider API error response.

If Only Extension Sends Fail #

• Confirm extension login/session is current
• Reload extension in chrome://extensions
• Verify main app integration status is active
• Re-test from clean compose window