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Troubleshooting Performance (Slow Encode/Upload)

< 1 min read

If recording, processing, or upload feels slow, use these optimizations.

Common Causes #

  • Weak/unstable network
  • Large video files
  • Limited local CPU/memory
  • Background apps competing for resources
  • Server-side queue/transcode load

User-Side Fixes #

  1. Close heavy apps/tabs.
  2. Use stable high-speed network.
  3. Keep recordings concise.
  4. Avoid unnecessary high-resolution capture for simple outreach.
  5. Retry during lower network load periods.

Admin/Dev Checks #

  • Monitor backend queue and worker throughput
  • Check transcode/memory configuration
  • Review storage write/read latency
  • Inspect retry loops and failed job backlogs

Practical Benchmarking #

Run a controlled test with:

  • Same device
  • Same network
  • Same 30–60 second script

Track time for:

  • Record stop to upload complete
  • Upload complete to send-ready status

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