Troubleshooting “No Active Integrations” Alerts

If users see alerts that no integrations are active, follow this checklist.

What the Alert Means #

No currently valid provider connection is available for sending/tracking.

Fast Fix #

1. Go to Integrations (/integration).
2. Connect at least one provider.
3. Return to send/record workflow and retry.

If Integrations Look Connected But Alert Persists #

1. Disconnect and reconnect affected provider.
2. Log out/in to refresh account state.
3. Reload extension if using extension flow.
4. Retry send workflow.

Role/Account Checks #

• Confirm user has permission for required actions
• Confirm account is active (not inactive/trial-expired)
• Confirm org-level extension access isn’t disabled

Admin Validation #

• Check backend provider status records
• Confirm token refresh success timestamps
• Validate provider/account mapping for current user/org