Login Issues: Password Reset and Account Confirmation

If you can’t log in, use this checklist.

1) Wrong Password #

1. Click Forgot your password? on login page.
2. Submit your email.
3. Open reset email and set a new password.
4. Log in again.

2) Account Not Confirmed #

Newly registered users may need to confirm email before first login.

What to do #

1. Open confirmation email.
2. Click confirmation button/link.
3. Return to login page and sign in.

If not received, check spam/junk and request resend if available.

3) Account Inactive #

If subscription/trial is inactive, access may be restricted.

What to do #

• Owner should log in to allowed account area and reactivate billing.
• Then retry login/features.

4) Invite-Based User Setup Not Completed #

Invited users must complete password setup from invite link before login.

What to do #

• Open invite email
• Complete password setup
• Log in normally

5) Still Can’t Log In #

Capture:

• Email used
• Exact error message
• Timestamp
• Screenshot

Send to support for quick diagnosis.