GIF Preview and Thumbnail Settings

GIF previews/thumbnails affect open behavior and click-through rates. Use them strategically.

Animated Thumbnails #

Animated thumbnails are much more effective at getting recipients to click. Animated thumbnails are available to Business and Premium users only.

Why It Matters #

A strong preview frame improves engagement and helps recipients understand there’s a video message.

Best Practices #

• Choose a frame with your face visible
• Avoid blurred transition frames
• Keep branding/background clean
• Match thumbnail to email subject promise

Workflow #

1. Open your video in the app.
2. Select or adjust preview frame/GIF start point (if available).
3. Save settings.
4. Send yourself a test email to validate appearance.

Troubleshooting #

Preview frame looks wrong #

• Reopen video settings and move the start point
• Save and retest in email client

GIF processing seems slow #

• Wait for processing to complete
• Retry on stable network
• Check backend processing logs if delays persist

Optimization Tip #

Test 2–3 thumbnail styles internally and keep the one with the best click/view rate.