Billing FAQ: Upgrade, Downgrade, Cancel, Reactivate

Answers to common billing questions.

How do I upgrade? #

1. Go to My Account / Billing.
2. Select Upgrade.
3. Choose plan and confirm checkout.

How do I downgrade? #

1. Open My Account / Billing.
2. Select Downgrade.
3. Confirm plan change.

How do I cancel? #

1. Open My Account / Billing.
2. Click Cancel Subscription.
3. Confirm cancellation.

How do I reactivate after cancellation/inactive status? #

1. Owner logs in.
2. Go to My Account / Billing.
3. Reactivate or start a paid plan.
4. Confirm active status before resuming sends.

Why do features disappear after a plan change? #

Feature access is tied to account tier.
If a plan doesn’t include a feature, it becomes unavailable.

Who can manage billing? #

Typically Owner only (or as configured by your org policy).