If recording fails or uploads stall, use this workflow.
Recording Issues #
Camera/mic unavailable #
- Grant permissions in Chrome
- Select correct devices
- Close apps using camera/mic
Recording won’t start #
- Reopen extension/app recorder
- Refresh page
- Re-approve permissions if prompted
Upload Issues #
Upload stuck or slow #
- Check network stability
- Retry on stronger connection
- Keep browser tab active during upload
Video missing after upload #
- Wait for processing completion
- Refresh My Videos
- Recheck after short delay
Quality/Processing Issues #
- Re-record with better lighting/audio
- Keep clips concise for faster processing
- Avoid heavy background apps during encode/upload
Admin/Dev Checks #
- Verify backend storage connectivity
- Review processing/transcode logs
- Confirm no queue/worker bottlenecks
- Check file size/runtime limits in environment settings
