Integrations
Troubleshooting “No Active Integrations” Alerts
Last Updated: March 5, 2026If users see alerts that no integrations are active, follow this checklist. What the Alert Means No currently valid provider connection is available for sending/tracking. Fast Fix If Integrations Look Connected But Alert Persists Role/Account Checks Admin Validation
Managing Multiple Connected Accounts
Last Updated: March 5, 2026Use this guide when you or your team work across more than one mailbox/provider context. What to Keep Consistent Best Practices Troubleshooting Wrong-Account Sends Team Governance
Reconnecting Expired or Revoked Integrations
Last Updated: March 5, 2026If an integration was working and suddenly stopped, the token was likely expired, revoked, or disconnected. Use this guide to restore service. Signs You Need to Reconnect Safe Reconnect Steps Provider-Specific Tips If Reconnect Doesn’t Fix It
Integration Setup: Keap
Last Updated: March 5, 2026Connect Keap to enable CRM-linked sending/tracking workflows where supported. Before You Start Connect Keap Confirm Connection Keap should appear in Connected Integrations and display linked account info when available. If Connection Appears Stale If UI says connected but actions fail: Token Refresh Notes Keap tokens expire on a schedule. Your backend should refresh tokens proactively before expiry.If...
Integration Setup: Microsoft/Outlook
Last Updated: March 5, 2026Connect Microsoft to enable sending/tracking with your Microsoft account. Before You Start Connect Microsoft Confirm Connection Microsoft should appear under Connected Integrations with account details where available. If Connection Fails Disconnect/Reconnect Microsoft Best Practice If using multiple Microsoft accounts, standardize which account your team uses to avoid confusion.
Integration Setup: Google/Gmail
Last Updated: March 5, 2026Connect Google to enable sending/tracking via your authorized account. Before You Start Connect Google Confirm Connection In Connected Integrations, Google should appear as connected, often with account label info. If Connection Fails Disconnect/Reconnect Google Best Practice Use a dedicated business mailbox for outreach consistency and tracking clarity.
Troubleshooting Integrations
Last Updated: March 5, 2026If email sending, tracking, or provider status is not working as expected, use this guide to diagnose and fix integration issues. Quick Diagnosis Checklist Common Symptoms and Fixes 1) “No active integrations” message Symptoms Fix 2) Integrations page shows “connected,” but sending fails Symptoms Fix 3) OAuth/provider authorization fails Symptoms Fix 4) Token expired (especially...