General
Migration Guide: Moving from Another Video Tool to MyVideo.Email
Last Updated: March 5, 2026This guide helps teams transition with minimal disruption. Step 1: Define Migration Scope Step 2: Set Up Core Infrastructure Step 3: Rebuild Essentials Step 4: Pilot Rollout Step 5: Full Rollout Step 6: Decommission Old Workflow Migration Success Metrics
Common Setup Mistakes and How to Avoid Them
Last Updated: March 5, 2026Avoid these frequent issues during onboarding. Mistake 1: No Active Integration Problem: Sending/tracking blocked.Fix: Connect at least one provider in /integration. Mistake 2: Skipping Camera/Mic Permissions Problem: Recording fails or no preview.Fix: Run Enable Camera and allow permissions. Mistake 3: Wrong Provider Account Connected Problem: Sends from unexpected mailbox/account.Fix: Disconnect/reconnect using the intended account. Mistake 4: Trial User Not Email-Confirmed Problem: Login blocked after signup.Fix: Confirm...
How Tracking Works Under Modern Privacy Protections
Last Updated: March 5, 2026Tracking data is useful, but some privacy features can affect how events appear. What You May Track Why Open Data Can Be Noisy Some mail clients/privacy systems preload content or mask signals, which can inflate or reduce open reliability. Stronger Intent Signals Use these as higher-confidence indicators: Practical Interpretation Model Best Practice Base follow-up decisions...
Compliance and Consent for Video Outreach
Last Updated: March 5, 2026Use this as a practical guide. It is not legal advice. Your Responsibility You are responsible for complying with applicable laws and platform policies when recording, sending, and tracking communications. Key Areas to Review Operational Best Practices Tracking and Disclosure If you use engagement tracking, ensure your privacy disclosures and internal policies align with your...
FAQ: Common New User Questions
Last Updated: March 5, 2026Do I need a connected integration to send? Yes. At least one active integration is required for send/track workflows. Why am I being asked to allow camera/mic? Recording requires browser permission to camera and microphone. I installed the extension, now what? Log in, grant camera/mic permissions, verify integrations, record a test video, then send a...
Troubleshooting Send Failures
Last Updated: March 5, 2026Send failures usually come from integration, permissions, or account-state issues. Preflight Checklist Common Failure Causes Step-by-Step Recovery If Only Extension Sends Fail
Error Messages Reference: Meaning and Fixes
Last Updated: March 5, 2026Common messages and what to do. “No active integrations” Meaning: No provider is currently live for sending/tracking.Fix: Connect at least one integration in /integration. “Permission dismissed/denied. Allow camera/mic…” Meaning: Browser permission prompt was denied/dismissed.Fix: Re-run Enable Camera and allow camera/mic permissions. “Failed to connect provider” Meaning: OAuth/authorization flow did not complete successfully.Fix: Retry connection, complete consent...
Supported Browsers and System Requirements
Last Updated: March 5, 2026Use supported environments for best recording and integration reliability. Recommended Browser Minimum Recommendations For Chrome Extension Users Performance Tips Known Constraints
Security and Privacy Overview
Last Updated: March 5, 2026MyVideo.Email is built to support secure video outreach workflows while respecting user and recipient data. What Data Is Used Core Privacy Commitments Integrations When you connect providers (Google/Microsoft/Keap), MyVideo.Email uses authorized access needed to deliver core features.Third-party services are also governed by their own terms/policies. Chrome Extension Data Practices (High-Level) Your Responsibilities Policy Links
Email Confirmation and Account Activation
Last Updated: March 5, 2026This article explains how account confirmation works for new users. Why Confirmation Is Required Email confirmation verifies ownership of the address and protects account security. Owner Trial Signup Activation Until confirmed, login is blocked. Invited User Activation Didn’t Receive Email? Link Expired or Invalid Request a fresh confirmation/invite email and use the newest link only....
Login Issues: Password Reset and Account Confirmation
Last Updated: March 5, 2026If you can’t log in, use this checklist. 1) Wrong Password 2) Account Not Confirmed Newly registered users may need to confirm email before first login. What to do If not received, check spam/junk and request resend if available. 3) Account Inactive If subscription/trial is inactive, access may be restricted. What to do 4) Invite-Based...