Do I need a connected integration to send? #
Yes. At least one active integration is required for send/track workflows.
Why am I being asked to allow camera/mic? #
Recording requires browser permission to camera and microphone.
I installed the extension, now what? #
Log in, grant camera/mic permissions, verify integrations, record a test video, then send a test email.
Why can’t I access certain settings? #
Your role may not include that permission (Owner/Manager/User controls).
What happens when trial ends? #
If no active paid subscription exists, account access is restricted until reactivated/upgraded.
Why does integration show connected but sending fails? #
Connection state can be stale. Disconnect/reconnect provider and refresh session.
Can I delete a user without deleting their CRM contact? #
Yes. Deleting in MyVideo.Email removes app access only, not CRM contact data.
I never received an invite/confirmation email. What should I do? #
Check spam/junk, confirm address spelling, then request resend.
How do I improve response rates quickly? #
Keep videos short, personalize opening line, and use one clear CTA.
Where should I start if something breaks? #
Use the troubleshooting articles for integrations, sending, recording, and extension injection first.
